Privacy Policy
Effective Date: 8 August 2025
Snigur AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you install and use the Snigur AI app in connection with your Shopify store.
By installing and using Snigur AI, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you install the Snigur AI app, we collect the following types of information:
a. Shop and User Information
- Shopify store ID and domain
- Store owner and user names
- Email addresses
- Locale and collaborator status
- Whether the user is the account owner
- Email verification status
- Access tokens and permission scopes
This data is used to establish and manage your session with our application and to comply with Shopify's authentication and authorization requirements.
b. AI Workflow Configuration
- Custom prompts you define
- AI models selected for content processing
- Workflow names and configurations per field (product title, description, images)
We store this data to run and persist your configured workflows and allow you to reuse them.
c. Product Backup Data
- Original product titles, descriptions, Shopify product IDs, and image data (as base64-encoded strings)
- Timestamps and optional backup labels
This information allows us to implement the "revert" feature so you can undo AI changes if needed.
d. Processing Logs
- Shopify product IDs processed
- Fields edited
- AI model used
- Number of tokens used (if available)
- Processing results (success/failure)
- Error messages (if any)
This is used for performance monitoring, error resolution, and usage-based billing.
e. Shop Plan and Billing Data
- Plan type (Free or Pro)
- Subscription status and trial information
- Shopify subscription and line item IDs
- Monthly usage charges and caps
- Backup retention duration and product limits
- Payment history and usage records
We store this to manage your subscription, process usage-based billing, determine your access level, and maintain backup retention policies.
2. How We Use Your Information
We use the information collected for the following purposes:
- To authenticate and maintain secure sessions
- To process products using AI models as per your prompts
- To provide backup and revert functionality
- To generate logs for transparency and usage tracking
- To manage your subscription, process usage-based billing, and send billing notifications
- To offer customer support and resolve issues
- To improve and optimize our services
3. Data Sharing and Third Parties
We do not sell or rent your personal data. Your data may be shared with third-party AI service providers (e.g., OpenAI) solely for the purpose of processing prompts and returning results.
We may also share data with:
- Shopify, as required by their APIs and app review process
- Shopify's billing platform, for processing subscription and usage-based charges
- Analytics providers, to understand app usage patterns (in anonymized form)
We ensure all third-party services comply with relevant data protection regulations.
4. Data Retention
We retain your data according to your subscription plan:
- Free Plan: Backups retained for 30 days
- Pro Plan: Backups retained for 90 days
After this period, backup data is automatically deleted. Other session and log data may be stored longer for audit and billing purposes, unless you request removal.
5. Your Rights
As a merchant using our app, you have the right to:
- Access your stored data
- Request corrections or deletion
- Revoke access by uninstalling the app
To make a data request, contact us at support@snigurai.com.
6. Security
We take security seriously and use modern security practices to protect your data, including:
- Secure token-based authentication
- Role-based access controls
- Encrypted communication via HTTPS
- Regular database access auditing
However, no system is completely secure, and we cannot guarantee absolute protection.
7. Data Transfers
Our app may process and store data outside of your country of residence, including in jurisdictions where our cloud infrastructure or third-party AI providers operate. We ensure these providers comply with applicable data protection laws such as GDPR.
8. Children's Privacy
Snigur AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email or in-app notice.
10. Contact Us
If you have questions about this policy or your data, contact us at:
Snigur AI Team
Email: support@snigurai.com
Website: https://snigurai.com